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Greetings from SWISH.GLOBAL. These are the terms and conditions regulating your access to and use of SWISH, as well as its connected sub-domains, websites, smartphone app, services, and tools. We are an online marketplace (the Site).

By using the Site, you hereby agree to and represent that you accept these terms and conditions (together with any linked information herein) and that you will abide by them (the User Agreement).

  • When you use the Site, you are presumed to have accepted this User Agreement, and doing so shows that you do.
  • Please do not access, register with, or use this Site if you do not wish to be obligated to follow the conditions of this User Agreement. SWISH owns and runs this website
  • The Site maintains the right, without prior notice, to change, modify, add, or remove any part of these Terms and Conditions at any time. If no further notification is given, changes become effective when they are posted on the website.
  •  For updates, please frequently review these Terms & Conditions. You are obliged to accept changes to the Terms and Conditions of Use if you continue to use the Site after they have been posted.



  • To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account.
  • We might ask you to register an account with us or give personal data to finish opening an account to use some of the platform’s services.
  • We reserve the right to invalidate the username and/or password at any time, for any reason, and without advanced notice.
  • We are not liable or responsible for any losses that are the result of, arising from, connected with, or resulting from such request or invalidation.
  • Your user ID, password, account information, and any other sensitive information associated with it must all be kept secure.
  • You acknowledge that you must take this responsibility seriously, maintain the security of your account at all times, and take all reasonable precautions to avoid account misuse.
  • If you have any reason to suspect that someone else knows your password or if you feel it is now being used or going to be used in an unauthorized manner, you should let us know right away.
  • You understand and agree that any access to private data, information, or communications using your account or password will be regarded to have either been made by you or someone acting on your behalf.
  • Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online.
  • For pieces of information, you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes.
  • We reserve the right to refuse access to the Site, terminate accounts, or remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation.
  • You hereby agree to change your password from time to time and to keep your account secure also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.


  • Please read our Privacy Agreement, which also regulates how you use the Site. Your usage of the Site and the personal information/data you supply to us will be treated in strict confidence in line with the Privacy Agreement and all applicable laws and regulations.
  • Try and refrain from using the Site if you disagree with how your information is shared or used following the Privacy Agreement.


You accept, agree, and agree that the Site is an online store where you can buy things at the listed price whenever you want, from wherever you are, using the payment method of your choosing. You also agree and understand that we are merely acting as an intermediary and are unable to participate in or exert any kind of control over any transactions made through the Site or a payment gateway made accessible to you by a third-party service provider. The sale of products on our site will therefore be exclusively a two-way transaction between you and the vendors there, and the processing of payments will take place between you, the service provider, and, in the case of prepayments with electronic cards, your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.


  • We will do every effort to guarantee uninterrupted, consistent, and error-free access to the Site.
  • This cannot be assured, though, because of how the Internet and the Site operate. Your access to the Site may also periodically be paused or limited to allow for servicing, cleaning, or the unannounced introduction of new facilities or services.
  • The frequency and length of any such suspension or limitation will be kept to a minimum.


We ask that you confirm that you are at least 18 years old or that you are using the Site with the guidance of a parent or legal guardian to access the Site. By doing so, you affirm that you can enter into legally binding contracts. By the terms and conditions outlined below, we, therefore, give you a non-transferable, revocable, and non-exclusive license to access and use the Site solely for your shopping for goods and services that are advertised for sale on the Site.

Except as terms to ensure in advance by us, commercial use or usage on behalf of any third party is prohibited. If you are registering on behalf of a business entity, you guarantee that you can bind that entity to this User Agreement and that both you and the business entity will abide by all regulations governing online trade. No individual or business organization may register on the Site more than once. The license granted in this clause may be terminated immediately and without prior notice for any violation of these Terms and Conditions.

This website only makes informative content available. Product representations on this site, including prices, stock availability, features, add-ons, and other information, are the responsibility of the vendors who are showing them, and we cannot guarantee that they are entirely correct. Submissions or opinions made on this website are the sole responsibility of the person or people who made them and may not represent our views.

We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This Site or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any Meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphics or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in the immediate cancellation of your account, services, reviews, orders, or any existing incomplete transaction with us, and severe cases may also result in a legal action:

Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies related to the use of the Site as available on the Site at all times.

Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.

Use the Site for illegal purposes.

Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.

Interfere with another ’s utilization and enjoyment of the Site;

Post, promote, or transmit through the Site any prohibited materials as deemed illegal by The People’s Republic of Bangladesh.

Use or upload, in any way, any software or material that contains, or which you have reason to suspect contains, viruses, damaging components, malicious code, or harmful components which may impair or corrupt the Site ’s data or damage or interfere with the operation of another Customer ’s computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards, and any other applicable laws.


  •  You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged, or impaired in any way.
  • You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders, or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged, or impaired in any way.
  • You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only.
  • You are strictly prohibited from using the Site for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
  • Use the Site for illegal purposes.
  •  To cause annoyance, inconvenience, or needless anxiety
  •  For any other purposes that are other than what is intended by us.


All information you submit to the Site and/or give to us, such as reviews, questions, comments, and ideas (collectively, “Submissions”), becomes our sole and exclusive property and won’t be given back to you. You grant us the right to use your name in connection with any reviews, comments, or other content you post on the Site in addition to the rights applicable to any Submission when you post comments or reviews there.

You may not impersonate someone else, use a false email address, or otherwise attempt to conceal the source of any Submissions from us or other parties.

Without prior notification or taking any legal action, we may remove or edit any Submissions, but we are not required to.


We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, we can’t be aware of the contents of each product listed for sale, or each comment or review that is displayed.

Accordingly, we operate on a claim, review, and takedown basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred, or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ( objectionable content ), please notify us immediately by following by writing to us on [email protected].

We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.

Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, and proof of objection amongst others.

Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.


We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at [email protected] and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of infringing party, instances of infringement, and proof of infringement amongst others.

Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal procedures.

We also respect a manufacturer’s ability to contract out exclusive resale or distribution rights for its goods. However, breaking such agreements is not considered an infringement of intellectual property rights. It would not be acceptable for us to aid in the enforcement of such activities since the execution of these agreements is an issue between the manufacturer, distributor, and/or relevant reseller. While we are unable to give legal advice or divulge any private information that is protected by the law, we do advise that any queries or concerns you may have about your rights be sent to a law professional.


  • The Swish logo, SWISH.GLOBAL and other marks used on our site are either trademarks or registered trademarks in the applicable jurisdiction (s).
  • Our trademarks or trade dress include our graphics, logos, page headers, button icons, scripts, and service names. These elements may not be used in connection with any good or service that is not ours, in a way that is likely to confuse customers, or in any way that disparages or discredits us.
  • The owners of all other trademarks that appear on this website, who may or may not be related to, associated with, or endorsed by us, are the rightful proprietors of such trademarks.
  • All intellectual property rights, whether registered or unregistered, in the Site, information contained on the Site, and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property.
  • The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.


  • You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site.
  • We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any all responsibility and liability in that regard.
  • We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
  • We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed, or transacted or the content (including product or pricing information and/or specifications) on the Site.
  • While we have taken precautions to avoid inaccuracies in content, this Site, all content, information (including the price of products), software, products, services, and related graphics are provided as is basis, without warranty of any kind.
  •  We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title, or interest in the products sold through or displayed on the Site vest with us nor shall Swish have any obligations or liabilities in respect of any transactions on the Site.
  • We shall neither be liable nor responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, installment offerings, and warranty services amongst others.

Insurance policy

You shall indemnify and hold harmless Swish as owned by Swish Singapore Private Limited, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Swish as owned by Swish Singapore Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.


The Site may be used by other parties besides Swish and its affiliates to run businesses, offer services, or sell product lines. Businesses and individuals, for instance, advertise things on the Marketplace. We also offer links to the online presence of some other corporations and affiliates. We are not in charge of looking into or reviewing any of these firms or people’s offers, much alone the information found on their websites. We do not accept any duty or liability for any of these third parties’ deeds, goods, or materials. You can identify when a third party is engaged in your transactions by carefully reading them, and we might give that third party access to customer information relating to those transactions.


You are communicating with us online when you use the Site or send emails to us. While placing an order with us, you must give a working phone number. We may contact you by phone, text message, email, publishing notices on the Site, or any other means we deem appropriate. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us concerning your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.


We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.


  • We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time.
  • You will be subject to the policies and terms and conditions in force at the time you use the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
  •  If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.

Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

You furthermore agree that the Site shall not be liable to you or any other person as a result of any such suspension or termination.

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole, and exclusive remedy is to discontinue using the Site.


These terms and conditions are governed by and constructed by the laws of The People’s Republic of Bangladesh.

You agree that the courts, tribunals, and/or quasi-judicial bodies located in Dhaka, Bangladesh shall have the exclusive jurisdiction on any dispute arising inside Bangladesh under this Agreement.

Here is how to contact us

You can Contact Us here.


Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the Software).

You may use the Software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site.

You may not incorporate any portion of the Software into your programs or compile any portion of it in combination with your programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part.

You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site.

Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and is protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.

When you use the Site, you may also use the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to separate policies, terms of use, and fees of these third parties.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part or create any derivative works from or of the Software.

To keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.


Before ordering any products from the Sellers on the Site, please carefully read these terms. Your approval of these terms indicates that you agree to be bound by them.


This section deals with conditions relating to the sale of products or services on the Site.


  • Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received before the dispatch of your order serve purely to validate the order details provided and in no way imply the confirmation of the order itself.
  • The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations.
  • Upon placing the order, we indicate an approximate timeline that the processing of your order will take; however, we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment.
  • We commit to you making every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone.
  • The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period, and mode of delivery, warranties related to products and services, and after-sales services related to products and services.
  • Swish does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers.
  • The seller retains the right to cancel any order at its sole discretion before dispatch. We will ensure that there is a timely intimation to you of such cancellation via email or SMS. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated here.


Please review our Returns Policy


All prices listed in Bangladeshi Taka (BDT) are inclusive of VAT and are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page.

Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.

We do not offer price matching for any items sold by any seller on our Site or other websites. Also, we don’t provide any discount.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site.

As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed.

If such a cancellation occurs on your prepaid order, our policies for refund will apply. Please note that Swish possesses 100% right to the refund amount. Usually, the refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site.

We cannot be more specific about availability. Please note that dispatch estimates are like that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Refund Voucher

  •  Refund vouchers can be redeemed on our website, as full or part payment of products from our website within the given timeline.
  •  Refund vouchers cannot be used from different accounts.
  •  Vouchers are not replaceable if expired.
  •  The refund Voucher code can be applied only once. The residual amount of the Refund Voucher after applying it once, if any, will not be refunded and cannot be used for the next purchases even if the value of an order is smaller than the remaining voucher value.

 Promotional Vouchers

  •  Each issued promotional voucher (App voucher and new customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
  •  Both promotional vouchers and cart rule discounts may not be added at the same time.
  •  A promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. The promotional voucher may not be valid during a sale or in conjunction with any special promotion. The voucher will work only if the minimum purchase amount and other conditions are met.
  • Swish reserves the right to vary or terminate the operation of any voucher at any time without notice.
  • Swish will not be liable to any customer or household for any financial loss arising out of the refusal, cancellation, or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
  • Vouchers are not replaceable if expired.

Reward Vouchers

  •  Customers who have already been listed in Swish for fraudulent activities will not be eligible to avail of any voucher and will not be eligible to participate in any campaign.
  •  A customer shall not operate more than one account in a single device.

Promotional Items

  •  One customer will be able to purchase one 11tk deal and mystery box during the promotional period.

Security and Fraud

  •  When you use a voucher, you warrant to SWISH that you are the duly authorized recipient of the voucher and that you are using it in good faith.
  •  If you redeem, attempt to redeem, or encourage the redemption of a voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offense.
  •  If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation.
  •  Swish reserves the right to take any further action it deems appropriate in such instances.


Reselling Swish products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.


You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear all applicable taxes as per prevailing law.


  •  We do not make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services listed to be sold on the Site when products or services are sold by third parties.
  • We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site.
  • We accept no liability for any errors or omissions, whether on behalf of itself or third parties.
  • We are not responsible for any non-performance or breach of any contract entered into between you and the sellers.
  • We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site.
  • We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
  • We do not at any point in time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller
  • Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s).
  • We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable, or back-ordered.
  • Pricing on any product(s) or related information as reflected on the Site may be due to some technical issue, typographical error, or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result.
  • Any prepayments made for such orders will be refunded to you per our refund policy as stipulated here.


Stock availability: The orders are subject to the availability of stock.

Delivery Timeline: The delivery might take longer than the usual timeframe/line to be followed by Swish. Delivery might be delayed due to force majeure events which include, but are not limited to, political unrest, political events, national/public holidays, etc.

Cancellation: Swish retains the unqualified right to cancel any order at its sole discretion before dispatch and for any reason which may include, but is not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 7 to 15 working days, but it may take longer time in exceptional cases. Provided that the received cashback amount, if any, will be adjusted with the refund amount.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site.

The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. Please review our Refund Policy here.

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